Question 1

Booking In

Accepted Answer

It’s easy, download Momence app and create an account or book via our 'bookings' page on our website.  Check out our class schedule and book into a class that suits you! Easy peasy!

Question 2

Late Cancellations

Accepted Answer

Oh, Hey! Pilates has a 6 hour cancellation window. A late cancel or no show to class will result with a loss of the session. Members will be charged a $15 fee if cancelled within the 6 hour period and a $20 fee for a no show.

Cancellations must be made via the Momence app, we will not take any emails/text/calls for cancellations. Please, if you think you won’t make it to a class, cancel as early as possible, as this allows others, who may be on the wait list, to get to come to the class.

Question 3

What Do I Wear

Accepted Answer

We recommend wearing comfortable, breathable activewear that allows you to move freely. Please avoid anything too loose or overly flowy, as it may get caught in equipment during classes.
Socks are required for Reformer Pilates, grippy socks are preferred to help with traction and stability and are available for purchase in-studio.

For Hot Mat Pilates, it does get warm, so we suggest lightweight, breathable fabrics. No socks are required for Hot Mat classes. Please bring a Yoga/Pilates mat, sweat towel and water bottle. If you forget, Mats are available to purchase or rent in studio, sweat towels can be purchased in studio also.

Question 4

Newbie

Accepted Answer

If you’re new, please arrive 10 minutes before class. This gives us time to welcome you, show you around the studio, and explain any equipment you’ll be using.

At Oh, Hey! Pilates, there are absolutely no expectations. You’ll be given options throughout class, please don’t feel like you need to do what everyone else is doing. Everyone was once a beginner.
Most importantly, listen to your body and take breaks whenever you need to. You’re always supported here.

Question 5

Have An Injury Or Recovering From One

Accepted Answer

Please let your instructor know of any injuries  or niggles  you may have, whether they are new or old. We take note of this in our system and will ensure that you will practice safely, giving you modifications to certain exercises if required.  However, if your injury is of concern, please do not be offended if your instructor insists you seek medical advice before attending a class.

If you are unsure, please email us. We can assess whether a group setting is appropriate for you, or perhaps a Clinical session.

Question 6

Pregnant Or Just Had A Baby

Accepted Answer

Firstly, congratulations! We ask that you receive clearance from your doctor or treating team before returning to exercise. Once cleared, you’re welcome to join our Mums & Bubs–friendly classes or our 6-week Postnatal Program, which runs every term.

For Postnatal Program details, please email ohheypilates@gmail.com.

Can I attend classes while pregnant?
Yes, if your pregnancy is uncomplicated, you’re welcome to attend Open Level, Booty, Flex and Flow, Yoga and Meditation classes. Our instructors are pre- and postnatal trained and follow current exercise guidelines to support you safely.

⚠️ Hot Mat Pilates is not suitable during pregnancy.

I’ve never done Pilates before, can I start while pregnant?
Absolutely. Pilates is a safe and effective way to exercise during pregnancy and can help prepare your body for birth and postpartum recovery. Please reach out to us via email so we can help guide you to the best option.

Do you provide pregnancy support equipment?
Yes, we supply pregnancy wedges in-studio, recommended from 20+ weeks.

Question 7

Age Limit

Accepted Answer

To attend Oh Hey Pilates classes without a parent or guardian, you must be 18 years or older. If you're between the ages of 16 and 18, we ask that you attend with a legal parent or guardian. Unfortunately, we cannot accommodate individuals under 16. There is no upper age limit—if you're eager to keep your body moving, we're here to support you!

Question 8

Student Discount

Accepted Answer

Full-time and part-time students are eligible for 10% discount on memberships. Please email ohheypilates@gmail.com to find out more.

Question 9

Phones

Accepted Answer

We love a great Instagram pic, so please get snap happy (and tag us @oh.hey.pilates), but as soon as class has started we have a strict no phones policy. Please do not have your phones on you during class. And please remember to either put your phone on silent or turn it off before class starts, as there is nothing more annoying than a phone ringing mid lunge.

Question 10

Children In The Studio

Accepted Answer

For the safety of the children and comfort of all our clients, we kindly ask that children are not brought into the studio or reception area during classes.

Question 11

Late Entry To Class

Accepted Answer

Please be aware our front door is locked 5 minutes after class start time. Late comers will be denied entry to class as this is disruptive to other members and your instructor. If you are late to class you will forfeit your class session if you have a class pack or will be charged the $15 fee for members.

Question 12

How Many Classes Per Week

Accepted Answer

If you're just starting with Pilates, attending 2-3 classes is a perfect way to begin. Once you’re enjoying it as much as we do, you can gradually increase to 5-6 classes a week.

To get the most out of your workouts, we recommend a variety of class styles. Throw in a Booty class, or relax in a zen Flex and Flow at the end of the week, or try a Hot Mat Pilates class.

Question 13

Community Guidelines

Accepted Answer

We believe every individual in our community should feel safe and valued. Discrimination of any kind will not be tolerated. We take pride in the fact that our studio is one of acceptance and free from all judgment.

Any individual who does not uphold these values will be asked to leave, receive a refund for their sessions, and have their account deactivated.

Question 14

Hot Mat Pilates

Accepted Answer

What is Hot Mat Pilates?
Hot Mat Pilates is a dynamic, mat-based Pilates class held in a heated room set to approximately 32°C, using specialised infrared heating panels. The heat helps warm the muscles, increase mobility, and deepen your workout.

What should I bring?
Please bring your own yoga/Pilates mat, a towel, and a water bottle. Staying hydrated is essential. No socks are required for Hot Mat classes.

Should I eat before class?
Yes, we recommend eating a light meal or snack beforehand and ensuring you’re well hydrated before, during, and after class.

What if I feel dizzy or unwell during class?
If you start to feel lightheaded or unwell, please stop, lie down, and drink water. Our instructors will always encourage you to rest whenever needed.

Is Hot Mat Pilates suitable for everyone?
Hot Mat Pilates is not suitable during pregnancy. If you have any medical conditions or concerns, please contact us prior to attending so we can help guide you safely.

Frequently Asked Questions